Provo, Utah – November 2, 2026 – This notice is intended to alert potentially impacted individuals of a cybersecurity incident (described below), steps we are taking in response, and resources available to assist and protect individuals.
What Happened On or about February 6, 2026, Grandview Family Medicine detected a cybersecurity incident, in which an unauthorized third-party attempted to access our network environment. We immediately engaged third-party forensic specialists to secure the network environment and analyze the extent of any potential unauthorized activity. The analysis, which concluded on or about July 24, 2026, determined that an unauthorized third party accessed certain individual personal information during this incident. Grandview Family Medicine provided written notice to potentially impacted individuals.
What Information Was Involved We have found no evidence that patient information has been specifically misused. It is possible the following information could have been involved: first and last name, driver’s license number, social security number, and/or protected health information. The types of information affected may be different for each individual, and not every individual had all of the above listed elements exposed.
What We Are Doing Please know that data security is one of our highest priorities. We acted promptly and have confirmed the security of our network environment and where appropriate, enhanced the data security elements of that environment in conjunction with an evaluation of our network security software and data management, storage, and security policies, practices, and procedures.
The notification letter to the potentially impacted individuals includes steps that they can take to protect their information. In order to address any concerns and mitigate any exposure or risk of harm following this incident, Grandview Family Medicine has arranged for complimentary credit monitoring services and identity theft protection services to potentially impacted individuals at no cost to them for a period of twelve months. Grandview Family Medicine recommends that individuals enroll in the services provided and follow the recommendations contained within the notification letter to ensure their information is protected.
For More Information For individuals seeking more information or questions about this incident, please call 1-833-851-4689, Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Time, excluding holidays.
Thank you for entrusting Grandview Family Medicine with your healthcare needs. We value the security of the personal data that we maintain, and understand the frustration, concern, and inconvenience that this incident may have caused. We look forward to continuing to provide high quality care to the Grandview Family Medicine community.